Carrier Logistics Inc. (CLI) has introduced its Residential Delivery Automation System: Appointment Automation. LTL carriers can enable the text-integrated solution in their CLI FACTS software to manage final mile delivery operations.
The CLI Appointment Automation addresses the growing number of LTL deliveries that are now scheduled at residential locations. The system, which is included in upgrades of the FACTS software, provides:
Automated Scheduling: FACTS automatically sends e-mail and text messages to final-mile customers. These messages prompt recipients to select their preferred delivery time via a user-friendly mobile interface.
Appointment Confirmation: When customers confirm their delivery appointment, the system automatically creates the appointment in FACTS, schedules the delivery in the delivery optimizer, and provides visibility to the original shipper.
Reminders: FACTS automatically sends reminders to confirm customers don’t forget about their scheduled delivery times.
Real-time Status Updates: Enrolled customers receive real-time updates on the status of their freight, from being out for delivery, to ETA updates, and finally delivered.
