Nash has launched Nash AI, a system of intelligent agents designed to automate delivery operations and streamline logistics from checkout to drop-off and beyond. Nash leverages its unified data model and infrastructure to orchestrate across delivery types. Its platform integrates with over 1,000 global providers and shippers, ensuring scalability and reliability.
Built on insights from hundreds of millions of orders each year, Nash AI simplifies complex workflows like same-day delivery, shipping, and returns, while automating key tasks such as dispatching, fraud detection, and customer support.
Nash AI is powered by Nash's Large Language Model (LLM), delivering full-context intelligence to power customized, end-to-end delivery operations. Nash's LLM integrates order management systems, delivery provider and carrier networks, and customer support platforms to automate workflows and optimize decision-making at scale.
Nash AI addresses logistics challenges across key areas:
Intelligent Dispatching: Dynamically determines the best fleets and drivers by evaluating trade-offs like cost, speed and reliability. It adapts in real time to challenges such as traffic delays, driver no-shows, and demand surges, ensuring optimized routes and accurate ETAs for reliable, on-time deliveries
Financial Reconciliation: Streamlines financial processes with full-context intelligence, leveraging insights from carrier and fleet pricing, contracts and SLAs that are unique to an organization.
Customer Support: Nash AI automates repetitive support tasks—like WISMO (Where Is My Order) inquiries, cancellations, and refunds—using voice and text agents trained to reflect a brand's tone and style.
Fraud Detection: Nash AI identifies and resolves potential fraud by analyzing proof of delivery photos, location data, and pickup details in real time.