A new report emphasizing the major trends in the areas of leadership, customer experience, information, operating models and workforces was released last week by International Data Corporation (IDC). The group looked at 10 key imperatives that will impact organizations and their ability to digitally transform over the next one to three years.
"Digital transformation is not just a technology trend, it is at the center of business strategies across all industry segments and markets,” explained IDC Research vice president Bob Parker.
“Enabled by the 3rd Platform technologies of social, mobile, analytics, and cloud, digital transformation represents an opportunity for companies to redefine their customers' experience and achieve new levels of enterprise productivity,” Parker added.
The predictions from the IDC FutureScape for Worldwide Digital Transformation are:
- 2/3 of the CEOs of the Forbes Global 2000 companies will have digital transformation at the center of their corporate strategy by the end of 2017.
- By 2017, 60% of companies with a digital experience strategy will deem it too critical for any one functional area and create an independent corporate executive position to oversee the implementation.
- By 2018, 80% of B2C companies will have created immersive, authentic omni-experiences for customers, partners, and employees; 60% of B2B-centric companies will have done the same.
- The top new investment areas through 2017 will be contextual understanding and automated next best action capabilities.
- In 2016, 65% of large enterprises will have committed to become information-based companies, shifting the organizational focus to relationships, people, and intangible capital.
- By 2018, 75% of the Forbes Global 2000 companies will have deployed full, information-based, and economic models or "digital twins" of their products/services, supply network, sales channels, and operations.
- By 2020, 60% of the Forbes Global 2000 companies will have doubled their productivity by digitally transforming many processes from human-based to software-based delivery.
- The level of connectivity related to products, assets, and processes will increase 50% for all industry value chains by 2016.
- The sharing economy will give rise to the networked free agent and skill-based marketplaces, resulting in more than 10% of work being sourced in this fashion in mature economies by 2019.
- At least 20% of all workers will use automated assistance technologies to make decisions and get work done by 2018.
