As I was driving into my office, after a 10-day vacation, I was thinking that while it was nice to be away, I was happy to go back to work. I like what I do, I enjoy my colleagues and I feel valued. As if on cue, the radio announcer was talking about a survey that found appreciation was what mattered most to employees, even ahead of salary. Without this "pat on the back," employees would even leave their jobs. How hard is it to show appreciation? Why wouldn't a boss thank an ...

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