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DHL Suspends B2C Shipments Valued Over $800

DHL Suspends B2C Shipments Valued Over $800

April 21, 2025
The company said this was due to recent US Customs regulatory updates.

DHL issued a statement this weekend that they were suspending business-to-consumer (B2C) shipments to the U.S. with a customs value exceeding $800.

This went into effect on April 21 and will remain in effect until further notice. 

It applies to consumer shipments. "We will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds $800."

Business-to-business (B2B) shipments to U.S. companies with a declarable value above $800 are not affected by the suspension, though they may also face delays.

Shipments – both B2B & B2C - with a declarable customs value below $800 are not affected by the suspension.

The company said this action was a "result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding $800.

This new statement was in reaction to a change in policy on April 5 that said all shipments to the U.S. with a declared customs value over $800 required formal entry processing - down from the previous $ 2,500 threshold due to new U.S. Customs regulations.

This change has caused a surge in formal customs clearances, which the company noted that they are "handling around the clock." Therefore, they took the suspension action this weekend. 

For further reports on this, see an article on CNN

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