In less than two years, what Gartner calls everyday AI and digital employee experience (DEX) will be reach mainstream adoption, according to the firm's new report, Hype Cycle for Digital Workplace Applications, 2024.
"Everyday AI promises to remove digital friction, by helping employees write, research, collaborate and ideate,” said Matt Cain, distinguished VP Analyst at Gartner, in a statement. “It is a core part of DEX, which is a concentrated effort to remove digital friction and improve workforce digital dexterity, which itself is one of the key factors that will drive organizational prosperity through 2030.”
Part of the reason for its increase in usage this year is the decrease in the focus on hybrid and remote work dwindles and the need for strategic concentration increases. The firm places AI on its Peak of Inflated Expectations on the Gartner Hype Cycle for Digital Workplace Applications, 2024.
“Everyday AI technology aims to help employees deliver work with speed, comprehensiveness and confidence,” said Adam Preset, VP Analyst at Gartner, in a statement. “It supports a new way of working, where intelligent software is acting as more of a collaborator than a tool. The digital workplace is now entering the era of everyday AI. In many ways, everyday AI is the future of workforce productivity.”
Increased Emphasis on Organizations to Have a DEX Strategy
Nearly all employees are becoming digital employees as they spend more time working with technology than ever before. Because of this, organizations must have a strategy to measure and improve DEX to attract and retain talent to improve employee engagement and maximize discretionary effort and intent-to-stay.
Business leaders are looking for guidance on how technology can help boost productivity and organizational alignment. DEX emphasizes best practices that boost digital dexterity, attract and retain talent, and help employees deliver against business outcomes.
DEX is in the Trough of Disillusionment on the Hype Cycle, meaning that interest is waning as experiments and implementations fail to deliver. To increase the appeal and relevance around DEX, business leaders should take a holistic approach across IT and non-IT partners to build a meaningful environment that empowers employees to adopt new ways of working.
