DispatchTrack has introduced DT Agent, an AI-powered last-mile delivery assistant. It features real-time automation, personalized communication and intelligent escalation.
DT Agent automates customer interactions with intelligent AI that responds instantly, providing answers and solutions, and quickly escalating to a human agent when needed.
DT Agent provides real-time ETA updates, delivery status and order details automatically. It lets users update delivery details such as address updates or special instructions, at any hour of the day. Users can send proactive notifications before, during and after deliveries.DT Agent keeps customers fully informed and empowers them to manage their own deliveries.