DHL Danzas Air & Ocean announced it had completed Phase 2 accreditation for Cargo 2000's quality management system.
The goal of the initiative is to implement processes, backed by quality standards that are measurable and supported by data, said Holger Bilz, vice president of airfreight for DHL Danzas Air & Ocean. This will bring about improvements in efficiency of air cargo, enhancing customer service levels, and reducing operating costs, he continued.
Cargo 2000 is divided into three phases: Phase 1 provides for post shipment audit of the airport-to-airport movement at a master air waybill level. Once a booking is made, a plan is automatically created with a series of checkpoints against which the movement is managed and measured. This enables the system to alert the Cargo 2000 member to any exceptions to the plan, allowing the relevant airline or forwarder to pro-actively respond to fulfill customer expectations
Phase 2 provides for interactive monitoring of the door-to-door movement at a house waybill level and covers all of the intermediate activities performed by freight forwarders, addressing a further 11 key milestones in the air quality measurement process.
Phase 3 provides for real-time management of the transportation channel at individual piece level.
Cargo 2000 members include: Air Canada, Air France Cargo, Alitalia Cargo, American Airlines, Austrian Airlines, Baltrans Holdings, British Airways World Cargo, Cargolux Airlines International, Cathay Pacific Airways, DHL Danzas Air & Ocean, Delta Air Logistics, EGL Eagle Global Logistics, Exel, Geologistics, Korean Air, Kuhne & Nagel, KLM Cargo, Lufthansa Cargo, Nippon Cargo Airlines, Panalpina, Polar Air Cargo, SAS Cargo, Schenker, SDV/SCAC, SwissWorld Cargo, United Airlines, and Yusen Air & Sea.
