Sleepy's, a mattress retailer with over 700 North American stores, improved delivery performance with a software as a service (SaaS) fleet management solution.
“As a customer-focused company, Sleepy’s is proactive in implementing processes that not only streamline our operations, but also set the standard for service delivery,” said Don Rowley, executive vice president and CIO of Sleepy’s. “Our home delivery service strives to deliver paramount customer service while ensuring we are maximizing our delivery resources. Working with Descartes Systems Group has enabled us to grow from 425 to over 700 stores in the past two and a half years and increase completed deliveries to almost 100%, while reducing missed delivery costs by 3.5%.”
Sleepy’s implemented Descartes’ Route Planner and Reservations solutions as the technology platform for its home delivery operations. The solutions are designed to let consumers schedule their own deliveries at the point-of-sale while maximizing the use of distribution resources. Sleepy’s was able to plan and implement delivery routes efficiently, maximize truck fleet utilization, increase resource capacity and differentiate its service offering.
Descartes Route Planner and Reservations are part of the Descartes Delivery Management suite which integrates design, planning, execution, automatic vehicle location (AVL) tracking systems, performance management and messaging solutions.
