Toyota Material Handling, U.S.A., Inc.
Roensch, as vice president, legal, human resources and dealer development, is responsible for the overall management of all legal activities for TMHU, as well as oversight of all human resources and dealer development matters. Rains, as national manager for parts, service and customer satisfaction, now oversees the parts, technical, major accounts and fleet management and customer satisfaction programs. Kaiser, as national technical and warranty operations manager, now manages all functions relating to product warranty and TMHU's operations. Marti, as the national manager of parts, service, customer satisfaction and CSS operations, now oversees the parts operations and parts and service field operations, along with the customer satisfaction, Voice of the Customer and CSS programs.
