Sanimax Optimizes Its Supply Chain to Improve Customer Service

Sanimax, a provider of BioReturn services, is utilizing mobile sales and delivery applications from HighJump Software to execute its collection routes to reclaim materials such as animal by-products and used cooking oils. Sanimax renews or transforms the collected material at its North American facilities into high-demand goods such as tallow, glycerin, proteins, leather and biofuels. Sanimax is utilizing HighJump Route Administrator, HighJump Route Assistant and Usable GPS.

Sanimax automated its Canadian operations in the initial phase of a 207-route North American roll-out. The HighJump solution was implemented in conjunction with Microsoft Dynamics. The HighJump solution supports the company’s unique route process where Sanimax is compensated for each pick-up and its customers are paid a commodity price for the materials collected.

The HighJump system has enabled Sanimax to reduce customer wait times and to react more quickly to customer orders as a result of optimized route scheduling and turn-by-turn GPS navigation. Sanimax can also offer customers more accurate pricing information through a real-time data transmission that incorporates pertinent mercantile commodity rates. Invoices and payments are processed more quickly as a result of the new solution.

“The system allows us to optimize our process by completing the full transaction right at the customers door step, saving us significant back office processing,” explains Simon Chapleau, Sanimax’s vice president of information systems. “In addition, the real-time dispatch capabilities allows us to better serve customer by being able to re-route our drivers to respond to customer emergencies.”